Vonage Recognized in the 2021 Gartner Peer Insights 'Voice of the Customer': UCaaS Worldwide Report
The VOC report is a synthesis of all reviews from all vendors in the UCaaS market over a 12-month review period and is based on end user customer reviews of technology providers in the business cloud communications space.
Vonage was recognized in several categories, notably earning a Customers' Choice distinction for the
Vonage received a 94% Willingness to Recommend score from customers, the second highest based on percentage, and the second highest rating of 4.7/5.0 in the Product Capability category.
"Now, more than ever, our customers rely on our products and services to keep their employees connected with each other - and with their own customers -- no matter what. And the events of the last year have shown us that consumers expect businesses to deliver what they want through a personalized, real-time experience - anytime, from anywhere. Vonage is doing the transformational work to capture this opportunity and help our customers win by delivering next generation communications that are more flexible, intelligent and personal," said
"We believe that our inclusion in the Gartner Peer Insights Voice of the Customer report reinforces our mission to accelerate the world's ability to connect. With the Vonage Communications Platform, we are powering our customers' and partners' global engagement solutions using our APIs,
Vonage also earned consistently high rating averages for customer experience in several additional categories, including Evaluation and Contracting (highest with 4.7/5.0), Integration and Deployment (second highest with 4.6/5.0), and Service and Support (second highest with 4.6/5.0).
Download the full Gartner Voice of the
Gartner Peer Insights 'Voice of the Customer':
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Vonage, (Nasdaq: VG) a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.
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