Vonage Receives AWS Machine Learning Competency Status in Applied AI
This designation recognizes that Vonage has demonstrated deep experience and expertise in building or integrating ML solutions on AWS.
By working with AWS, Vonage is bringing AI into the contact center through AWS Contact Center Intelligence (CCI), with tools for Speech Recognition, Natural Language processing, Machine Learning and Text-to-Speech to deliver personalized, flexible and integrated customer experiences. With Vonage for AWS Contact Center Intelligence, Vonage is delivering the power of AWS cloud native services for AI and Machine Learning through the Vonage API Platform, enabling brands to access the capabilities of
"Now more than ever, businesses are looking to transform themselves with the latest ML and AI solutions on AWS. To help customers make the right choices when finding the most qualified AWS Partner for the job, we've expanded the AWS Machine Learning Competency to help customers easily identify expert
"Vonage is thrilled to be among the first
Key features that this partnership brings to the Vonage for AWS CCI offering include:
- Customer Self Service - Customers can select self resolution for simpler tasks, such as the status of a bill, updating information or getting a quick answer to frequently asked questions.
- Live Agent Assist Tools - Ability to connect with a live agent, when needed, with tools for agent prompts and real-time analytics to provide a seamless and contextual customer experience.
- Post-Call Analytics - Collected data enables contact center agents to dive deeper into the delivery of customer experiences and leverage automatic analyses as feedback to improve future interactions.
AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Competency Program to help customers identify Consulting and
AI and ML driven applications are maturing rapidly and creating new demands on enterprises. AWS is keeping pace and continuously evolving AWS Competency Programs to provide customers an ability to engage enhanced AWS Partner technology and consulting offerings. AWS launched the new Categories within the AWS Machine Learning Competency to help customers easily and confidently identify and engage highly specialized
Vonage, (Nasdaq:VG) a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.
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