Vonage Contact Center helps Hotelbeds handle the challenges of a global pandemic while boosting customer experience
Hotelbeds is the world's leading bedbank. The company contracts, connects and efficiently distributes a differentiated portfolio of more than 180,000 properties across 185 countries – plus ancillary services such as transfers and activities – to leading industry partners including retail travel agents, tour operators, points redemption schemes and airlines.
"Vonage has been extremely valuable on the operations side of our business, helping to lower our costs, giving our contact center agents far greater capabilities and ultimately enabling us to better serve our customers and suppliers," comments
Hotelbeds chose the Vonage Contact
"In the current environment, it's more important than ever that we continue to communicate effectively and maintain a close relationship with our suppliers," comments
"Now more than ever, businesses worldwide are reliant on intelligent, cloud-based customer service and productivity tools to keep employees and customers connected and working efficiently," comments
To find out more about how Hotelbeds is using the Vonage Contact Center, visit www.vonage.com.
Vonage, (Nasdaq: VG) a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.
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