PopBox Asia Services Enhances its Delivery Process with Vonage
Using Vonage’s Messages API – integrated directly with the WhatsApp Business solution - PopBox Asia Services communicates with customers on Indonesia’s top mobile app, notifying them of package deliveries. If the message delivery is unsuccessful via this channel, the Vonage Dispatch API will send the message through alternative channels, such as SMS. The company’s transition from SMS to WhatsApp notifications was crucial as it worked to meet the increased demand in parcel deliveries during the pandemic.
"We are seeing a rise in parcel deliveries especially during this pandemic time. This has accelerated the need for PopBox Asia to better connect and communicate with our customers through fast and reliable means. The unreliable delivery rate of SMS messages in
“The Vonage Messages and Dispatch APIs, embedded within our system, overcomes the barrier of undelivered messages. Since migrating to
The Covid-19 pandemic led e-commerce businesses to emerge as essential services. E-commerce platforms in
According to iPrice Group, the region’s online shopping traffic grew by up to 60 percent in April and May, leading to an increase in parcel volumes in most
PopBox Asia is Indonesia’s first smart locker operator. The company manages an average of close to 100,000 monthly deliveries to its smart lockers, which are found in over 350 locations across
“We understand the challenges faced by businesses in our region to seamlessly communicate with their customers,” said
With an ever-growing network of more than one million registered developers, the Vonage Communications Platform makes it easy for businesses to use APIs to disrupt their industries, and enable the type of business continuity, remote work, and remote delivery of services that is so essential in today's environment. Through its partners, Vonage’s platform is at the center of many notable transformational projects in the APAC region, and a de facto for startups.
To find out more about Vonage, visit www.vonage.com.
Vonage (Nasdaq: VG), a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.
About PopBox Asia Services
Pioneering Smart locker for logistics, PopBox Asia is a courier-agnostic smart locker provider to enable efficient delivery and seamless logistic experience. With a close to 400 locker network, PopBox enables couriers to send parcels more efficiently, reduce misdeliveries, and flexibility and convenience to consumers to collect parcels 24/7. PopBox partnered up with residential complexes to provide electronic mailroom services and provide value add service to building management in managing their parcels.
To follow updates and news about PopBox Asia, please visit www.popbox.asia and follow our IG @popbox_asia