Litify Chooses Vonage as its Preferred Contact Center Partner to Enhance Customer Experience for Legal Service Providers
Litify is a complete business transformation platform built on Salesforce AppExchange, empowering legal professionals to improve their practices, client experience and operations. Leveraging Vonage Contact
Together, Vonage and Litify enable law firms nationwide to provide an enhanced customer experience through the Vonage Contact Center solutions while increasing efficiency through Litify's integrated legal technology platform. With Salesforce integration at the heart of Vonage's cloud-based contact center software, Litify customers can create enhanced customer experiences and be more efficient across every channel.
"Law firms are always looking for new ways to improve the intake experience—both for the employee and the prospective client," said
Using Vonage Contact
"We are thrilled that Litify has chosen Vonage to help their customers accelerate the way they connect, enhancing the agent and customer experience - from anywhere," said
The award-winning Vonage Contact Center integrates all communications channels without expensive, disruptive hardware changes and plugs straight into a business's CRM platform, allowing agents immediate access to a caller's history of interactions, minimize wait times and improve the caller experience.
Salesforce, AppExchange and others are trademarks of Salesforce.com, Inc.
Founded in late 2016, Litify's mission is to empower the legal community to standardize their best practices and deliver optimal outcomes for their clients with the most flexible and fully integrated business transformation platform for lawyers. The singular platform streamlines and automates task management, document generation, matter management, client communications, and more while providing data-driven insights that help law firms and corporations scale and increase their bottom line. Built on Salesforce.com, Litify is a secure, extensible, and rapidly evolving platform.
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Vonage Contacts: Media: Santina Stankevich, 201-407-8474, firstname.lastname@example.org; Investor: Hunter Blankenbaker, 732.444.4926, email@example.com; Litify Media Contact: Caroline Cornell, 917-920-2700, firstname.lastname@example.org